Stephan Schiffman is back with a complete revision of his all-star Stephan Schiffman's Telesales -- updated and improved for the new millennium From getting started to the five ways to increase income, to defining a prospect, to closing a sale, the guru of sales teaches how to transform the telesales process.This complete reference -- written especially for professionals who make their living by selling over the phone -- shows how to: -- Establish effective benchmarks for tracking professional sales activity-- Identify, once and for all, the true definition of selling-- Determine a strict -- but workable -- set of criteria for tracking active prospects-- Implement a powerful new communication strategy to turn around initial negative responses-- Discover why someone deciding to use a product is far more important than any preconceived notions about closing the saleBest of all, with its concise, easy-to-read chapters, it's easy to look at Stephan Schiffman's Telesales during coffee breaks off the phones. In ten working days or fewer, the consumers will be the ones calling the salespeople -- with more orders