In "The Death of Demand," Osenton reveals that all successful corporations enjoyed 25 to 30 years of increasing rates of revenue growth coming out of World War II. Then, it suddenly stopped in the mid-1970s when revenue growth rates started decreasing. Now, Osenton helps business executives understand why sales have fundamentally slowed and what to do about it.
Tom Osenton is a best-selling author, columnist, speaker, and leading business strategist with years of senior management level experience at world-class organizations such as the ABC Television Network, Times Mirror Company, Billboard Publications, and the University of Wisconsin-Madison.
He is the author of the best-selling Customer Share Marketing: How The World's Great Marketers Unlock Profits From Customer Loyalty (Financial Times Prentice Hall, 2002). This seminal business title introduced the discipline of customer share marketing: the art of retaining customers and increasing the number of products and services they purchase. He speaks extensively on the subject at conferences, seminars, corporate meetings, workshops, and business schools worldwide.
After working on three Olympic Games as part of the broadcast team at the ABC television network, Osenton was appointed the youngest-ever President, CEO, and Publisher of The Sporting News Publishing Company in the late 1980s, where he led a major turnaround of the nation's first sports weekly. He is now CEO of the Customer Share Group LLC, a leading management consultancy advising global corporations on transformational growth strategies. He can be reached directly at tosenton@customershare.com.
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Tom Osenton is an author, economist and leading growth strategist with Chicago-based Customer Share Group Inc - a division of parent Market Data Corporation, Inc.
Mr. Osenton spent more than 25 years in senior management roles with companies such as Dutch publishing giant VNU, the Walt Disney Company, and the Times Mirror Company where his experience ran the gamut -from launching new companies to turning around 100-year old institutions. He worked with the legendary Roone Arledge on three Olympic Games as an executive with the ABC-Television Network in New York, and later was named President & CEO of The Sporting News - the world's oldest sports-weekly.
Mr. Osenton has written three best-selling business books with Financial Times Prentice Hall and Praeger Publishers. Hi s first book - Customer Share Marketing - is a principal eCRM text at business school around the world. His second book - The Death of Demand - is an economic powerhouse that details the path to an aging U.S. economy based on the exhaustive study of growth trends of the S&P 500 companies since the end of World War II.
His most recent book - Boomer Destiny: Leading the U.S. Through the Worst Crisis Since the Great Depression - provides an inspirational look at those U.S. generations that have been forced to lead the country through the most crushing economic crises.
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我必须承认,在翻开这本书之前,我对“需求”这个概念已经产生了职业性的麻木感,它就像空气一样,认为理所当然存在。然而,这本书的精髓在于,它迫使读者去怀疑这个最基本的前提。它成功地将“需求”从一个静态的、可被测量的实体,转化成一个动态的、高度依赖于“情境”和“时间点”的向量。书中对“零和博弈转向负和博弈”的描述尤其发人深省——当市场蛋糕不再增长,所有参与者都陷入存量竞争的泥潭时,传统的需求挖掘策略只会加剧内耗。这本书并非一本关于如何“销售”的书,而是一本关于“存在意义”的书。它最终指向的核心问题是:在没有明确外部需求驱动的情况下,你的企业存在的价值锚点在哪里?这种哲学层面的追问,远比任何战术指导都更有价值,它为你下一阶段的战略布局打下了一个坚不可摧、同时也极具挑战性的基础。
评分这本书的文字功力也十分了得,它没有使用太多晦涩难懂的学术术语,而是用一种极具画面感的语言来构建其复杂的商业哲学。阅读过程与其说是在学习理论,不如说是在跟随一位见多识广的导师进行一次高强度的思维健行。其中关于“供给侧的傲慢”如何导致需求萎缩的章节,简直是教科书级别的分析。我回想起我们过去为了提高产能、降低成本而进行的种种努力,在没有真正理解消费者心智深处变化的情况下,所有这些努力最终都成了自我麻痹的工具。作者巧妙地将经济学、社会学甚至一点点神经科学的知识熔铸一炉,构建起一个滴水不漏的逻辑闭环。它让你深刻意识到,在一个“需求饱和”的时代,盲目地增加供给只会加速自身的灭亡。整本书读下来,感觉像经历了一次对自身商业直觉的彻底校准。
评分这本书简直是为那些深陷在既有商业模式泥潭中、感到前途渺茫的企业家和营销人员量身定做的解药。我以前总觉得,市场需求就像一条奔腾不息的大河,只要顺流而下,利润自然滚滚而来。但近几年,我明显感觉到水流变缓,甚至有些地方开始干涸。这本书没有用那些空洞的“创新”口号来糊弄我们,而是深入剖析了为什么我们曾经坚信不疑的“需求创造”理论正在失效。它引人入胜地阐述了消费者心智的转变,从被动接受信息到主动构建自身认知,这中间产生的巨大鸿沟是如何让传统的需求拉动战略彻底失效的。作者用一系列非常贴近现实的案例,展示了那些曾经的行业巨头是如何在需求看似旺盛的表象下,被悄无声息地颠覆的。它强迫我们停止向外寻找市场机会,而是必须向内审视我们提供的“价值”本身是否已经过时。读完之后,我感觉像被扔进了一个冰冷但异常清醒的现实世界,不再抱有任何幻想,只剩下如何重新定义我们与客户关系的紧迫感。
评分坦率地说,这本书的论点是残酷的,但它的价值恰恰在于这份残酷。很多商业书籍总是提供“三步走”或“五大支柱”的万能公式,让人读完后信心满满,却在实践中屡屡碰壁。而这本书,则毫不留情地撕碎了这些安慰剂。它没有给你廉价的希望,而是给你一把锋利的解剖刀,让你看清自己的商业体质是否已经患上了“需求依赖症”。我特别喜欢它对“隐含需求”与“显性表达”之间差异的深入辨析。在过去,我们习惯于通过市场调研来挖掘用户明确表达的需求,但作者指出,在当前环境下,用户自己都无法准确预知他们未来真正需要什么——因为驱动他们决策的变量已经变得过于复杂和不稳定。这本书挑战了我们对“客户是上帝”这一信条的传统理解,转而提出,真正的领导者是那些能够定义“下一个需求”的人,而不是仅仅满足已存在的需求。这种对市场主导权的重新定义,让人读后久久不能平静。
评分这本书的叙事结构就像一部精彩的侦探小说,只不过凶手不是一个具体的人,而是“惰性”和“路径依赖”这两种商业病毒。我尤其欣赏作者在探讨技术变革如何重塑消费者行为模式时所展现出的那种细腻和穿透力。它没有停留在宏观的趋势报告层面,而是像一个经验丰富的人类学家,深入研究了数字原住民的心智模型。那些关于“注意力稀缺”和“价值验证周期”的论述,简直是一语惊醒梦中人。我过去一直用老一套的“曝光率”和“品牌记忆点”来衡量营销效果,但这本书告诉我,在信息爆炸的今天,这套标准已经完全过时了。它提出了一种全新的“共振模型”,强调在极短的时间内,你的产品或服务必须在目标用户的认知结构中找到一个极其精准的切入点并产生强烈共振,否则,你连被“无视”的资格都没有。这种从微观心理学角度切入商业战略的写法,极大地拓宽了我的思维边界,让我开始重新审视每一个接触点设计的合理性。
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