Anytime, Anywhere pdf epub mobi txt 電子書下載 2024

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Spector, Robert

PERSEUS

2002-12

304

166.00元

9780738208039

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发表于2024-09-21

Anytime, Anywhere epub 下載 mobi 下載 pdf 下載 txt 電子書下載 2024

Anytime, Anywhere pdf epub mobi txt 電子書下載 2024

圖書描述

Lessons from a dozen market leaders who have mastered the game of multi-channel service. In Anytime, Anywhere , Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in every industry are discovering that "seamless service"--integrating all elements of the customer experience with consistent messages and execution--offers a competitive edge that technology alone can never achieve. Packed with practical advice and colorful, in-depth stories from the front lines, Anytime, Anywhere shows any business how to meet, and exceed, the expectations of customers through all points of contact.

Anytime, Anywhere 下載 mobi epub pdf txt 電子書