具体描述
本书阐述了信息系统在组织中的重要作用，探讨了信息、管理与决策之间的关系，比较全面的介绍了信息系统所涉及到的各种技术手段。在些基础上作者又近一步介绍了如何建立信息系统、如何利用信息帮助决策，如何管理和控制信息系统。
管理信息系统：驾驭数字时代的组织与技术变革 在当今瞬息万变的商业环境中，成功的企业无不深刻理解管理信息系统（MIS）在驱动组织发展和应对技术变革中的核心作用。《管理信息系统：组织和技术的新途径（第五版）》正是这样一本深入剖析MIS精髓、指导实践的权威著作。它不仅是一本教科书，更是一套理解数字经济运作规律的指南，为读者提供了洞察技术如何重塑商业模式、提升运营效率、以及赋能战略决策的全新视角。 本书的结构严谨，内容涵盖了管理信息系统最前沿的发展动态和经典理论。它从一个宏观的视角出发，深入探讨了信息系统在企业各个层面的应用，从基础的交易处理系统到复杂的战略决策支持系统，无不涉及。作者以清晰的语言和丰富的案例，将复杂的IT概念转化为易于理解的商业语言，使得无论是IT专业人士还是企业管理者，都能从中汲取有益的知识。 深入理解信息系统的核心价值 《管理信息系统：组织和技术的新途径（第五版）》的核心在于揭示信息系统不仅仅是技术工具的堆砌，更是连接组织战略、流程和人员的关键纽带。本书详尽阐述了以下几个关键领域： 组织视角下的信息系统： 本书强调了理解组织结构、企业文化以及员工的接受度对于成功实施和应用MIS至关重要。它深入分析了信息系统如何影响组织内部的沟通、协作以及权力结构，并提供了如何通过有效的变革管理来克服阻力和推动信息系统在组织内部落地的方法。读者将了解到，技术本身并不能带来变革，成功的关键在于如何将技术与组织的人力资源和社会化因素相结合。 技术视角下的信息系统： 本书对当前主流的信息技术进行了全面的梳理和介绍，包括数据库管理系统、网络技术、企业资源规划（ERP）系统、客户关系管理（CRM）系统、供应链管理（SCM）系统等。同时，它也紧密关注新兴技术，如云计算、大数据分析、人工智能（AI）、物联网（IoT）和移动计算等，并深入探讨了这些技术如何被整合到企业的信息系统中，从而提升企业的竞争优势。例如，本书会详细解析大数据分析如何帮助企业发现新的市场机会、优化客户体验，以及人工智能如何自动化决策过程、提高生产效率。 业务流程改进与信息系统： 书中着重强调了信息系统在优化和重塑业务流程中的关键作用。通过对流程再造（BPR）和流程自动化等概念的深入探讨，读者将学习到如何利用信息系统来识别瓶颈、消除冗余、提升效率，并最终实现业务流程的根本性改进。例如，通过实施有效的ERP系统，企业可以实现从采购、生产到销售的全流程集成和自动化，极大地降低运营成本和时间。 战略决策支持： 本书揭示了信息系统如何成为企业制定战略和支持决策的有力工具。它详细介绍了管理支持系统（MSS）、决策支持系统（DSS）、以及商业智能（BI）等概念，并阐述了如何利用这些系统来收集、分析和呈现数据，从而帮助管理者做出更明智、更具洞察力的决策。通过对数据可视化和报表分析的介绍，读者将学会如何从海量数据中提炼出有价值的信息，为企业的战略规划提供数据支撑。 信息安全与伦理考量： 在数字时代，信息安全和数据隐私已成为企业面临的严峻挑战。《管理信息系统：组织和技术的新途径（第五版）》并未回避这些问题，而是深入分析了信息系统面临的各种安全威胁，并介绍了相应的防范措施和最佳实践。此外，书中也探讨了信息技术在社会应用中可能带来的伦理问题，鼓励读者在利用信息技术的同时，肩负起相应的社会责任。 贯穿始终的实践导向与前瞻性 《管理信息系统：组织和技术的新途径（第五版）》的独特之处在于其卓越的实践导向和前瞻性。每一章节都辅以大量真实世界的案例研究，这些案例来自于不同行业、不同规模的企业，生动地展示了信息系统在解决实际业务问题中的成功应用和挑战。通过这些案例，读者可以学习到如何将理论知识转化为解决现实问题的策略和方法。 本书的另一大亮点在于其对未来趋势的精准把握。作者不仅关注当前信息系统的发展，更前瞻性地分析了未来几年信息技术可能对商业模式和组织形态带来的颠覆性影响。这使得本书成为一本能够帮助读者为未来做好准备的宝贵资源，指导他们在不断变化的技术环境中保持竞争优势。 无论是希望深入理解管理信息系统原理的学生，还是寻求提升企业信息系统应用能力的管理者，亦或是对技术如何驱动商业创新感兴趣的专业人士，《管理信息系统：组织和技术的新途径（第五版）》都将是您不可或缺的参考。它将引领您穿越信息技术的迷雾，把握组织变革的脉搏，为您在数字时代取得成功提供坚实的基础和清晰的指引。
作者简介
目录信息
PART ONE ORGANIZATIONAL FOUNDATIONS OF INFORMATION SYSTEMS
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
PART Two
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
PART THREE
Chapter 11
Chapter 12
Chapter 13
Chapter 14
PART FOUR
Chapter 15
Chapter 16
PART FlVE
Chapter 17
Chapter 18
Information Systems: Challenges and Opportunities
The Strategic Role of Information Systems
Information Systems, Organizations, and Business Processes
Information, Management, and Decision Making
Ethical and Social Impact of Information Systems
TECHNICAL FOUNDATIONS OF INFORMATION SYSTEMS
Computers and Information Processing
Information Systems Software
Managing Data Resources
Telecommunications
The Internet and Enterprise Networking
BUILDING INFORMATION SYSTEMS: CONTEMPORARY APPROACHES
Redesigning the Organization with Information Systems
Alternative Systems-Building Methods
Ensuring Quality with Information Systems
Systems Success and Failure: Implementation
MANAGEMENT AND ORGANIZATIONAL SUPPORT SYSTEMS
Managing Knowledge
Enhancing Management Decision Making
MANAGING CONTEMPORARY INFORMATION SYSTEMS
Controlling Information Systems
Managing International Information Systems
INTERNATIONAL CASE STUDIES ICS 1
APPENDIX A: BUSINESS PROCESS REDESIGN PROJECT A 1
GLOSSARY G 1
NAME INDEX NI 1
ORGANIZATIONS INDEX 011
INTERNATIONAL ORGANIZATIONS INDEX 1011
SUBJECT INDEX SI 1
PART ONE ORGANIZATIONAL FOUNDATIONS OF INFORMATION SYSTEMS
Chapter 1 Information Systems: Challenges and Opportunities
Let the Internet Do the Walking
1.1 Why Information Systems?
The Competitive Business Environment, What Is an Information System?,
A Business Perspective on Information Systems, Window on Technology: UPS
Compeles Globally with Information Technology,
1.2 Contemporary Approaches to Information Systems
Technical Approach, Behavioral Approach, Approach of This Text:
Sociotechnical Systems,
1.3 The New Role of Information Systems in Organizations
The Widening Scope of Information Systems, The Network Revolution and
the Internet, New Options for Organizational Design, Window on
Management: Mass Customization: The New Automation, Window 011
Organizations: The Internet, The New Electronic Marketplace, The Changing
Management Process,
1.4 The Challenge of Information Systems: Key Management Issues
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: David Battles Goliath for the
Power of Information on the Intemet Case Study Questions
References
Chapter 2 The Strategic Role of Information Systems
Scotia Capital Markets: Internet Competitive Edge
2.1 Key System Applications in the Organization
Different Kinds of Systems, Six MaJor Types of Systems, Window on
Tecbnulogy: Hong Kong Airport Flies High with CAD, Relationship of
Systems to One Another: Integration,
2.2 Information as a Strategic Resource
What is a Strategic Information System?, Changing Concepttons of
Information and Information Systems,
2.3 How Information Systems Can Be Used for Competitive Advantage
Business Level Strategy and the Value Chain Model, Window on
Organizations: Striking it Rich with Datamining, Firm Level Strategy and
Information Technology, Window on Management: Package Tracking on the
Web: The Race Is On, Industry Level Strategy and Information Systems:
Competitive Forcesand Network Economics, Managing.Strategic
Transitions, What Managers Can Do,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Procter Gamble: finding
the Right Business Model Case Study Questions References
Information Systems, Organizations, and Business Processes
Wired on the Web
3.1 The Relationship Between Organizations and Information Systems
The Two-Way Relationship, What Is an Organization?,
3.2 Salient Features of Organizations
Why Organizations Are So Much Alike: Common Features, Why
Organizations Are So Different: Unique Features, Business Processes,
Window on Organizations: Backing Away from Technology, Levels of
Analysis,
3.3 How Organizations Affect Information Systems
Decisions About the Role of Information Systems, Decisions About the
Computer Package: Who Delivers Information Technology Services?,
Decisions About Why Information Systems Are Built,
3.4 How Information Systems Affect Organizations
Economic Theories, Behavioral Theories, Window on Management:
Managing the Virtual Office, How the Web Potentially Affects
Organizations, Organizational Resistance to Change, Window on
Technology: Paper Dies Hard on the Tokyo Stock Exchange, Implications
for the Design and Understanding of Information Systems,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Greyhound Seeks Salvation
in a Strategic Reservation System Case Study Questions
References
Information, Management, and Decision Making
Skandia Rethinks Its Future
4.1 What Managers Do
Putting Management and Snformation Systems m Context, Three Schools of
Management, The Technical-Rational Perspectire, The Behavioral
Perspective, The Cognitive Perspective and the Postmodern Era,
Window on Technology: Managers Turn to the Internet,
4.2 Introduction to Decision Making
Levels of Decision Making, Types of Decisions: Structured vs.
Unstructured, Types of Decisions and Types ofSystems, Stages of
Decision Making,
4.3 Individual Models ofDecision Making
The Rational Model, Bounded Rationality and Satisficing, "Muddling
Througb," Psychological Types and Frames of Reference,
4.4 Organizational M.odels ofDecision Making
Bureaucratic Models, Window on Organizations: How Do Juries Decide?,
Window on Management: Blockade by the Book, Political Models of
Organizational Choice, "Garbage Can" Model,
4.5 How Infonnation Technology Has Changed the Management Process
Traditional and Contemporary Management, Implications for System
Design,
Management Wrap-Up Summary Key Terms Review
Questions Group Profect Case Study: Fisher SpacePen's
Management Time Warp Case Study Questions References
Chapter 5 rt One Case Study:
Ethical and Social Impact of Information Systems
Software Piracy Is Big Business
5.1 Vnderstanding Ethical and Social Issues Related to Systems
A Model for Thinking About Ethical, Social and Political Issues, Five Moral
Dimensions of the Information Age, Key Technology Trends That Raise
Ethical Issues,
5.2 Ethics in an Information Society
Basic Concepts: Responsibility, Accountability and Liability, 154 Ethical
Analysis, Candidate Ethical Principles, Professional Codes of
Conduct, Some Real-World Ethical Dilemmas,
5.3 The Moral Dimensions of Information Systems
Information Rights: Privacy and Freedom m an Information Society, Window
on Technology: Are the Cookies Eating Your Privacy?, Property Rights:
Intellectual Property, Window on Organizations: A Corporate Software Code
of Ethics, Accountability, Liability and Control, Window on
Organizations: Liability on the Jnternet, System Quality: Data Quality and
System Errors, Quality of Life: Equity, Access, Boundaries, Window
on Management: The Internet for All?, Management Actions: A Corporate
Code of Ethics,
Management Wrap-Up Summary Key Terms Review
Questions Group Projects Case Study: Fished Out with
Computers Case Study Questions References
Chrysler and GM: Organization, Technology and Business Processes in the U.S.
Auto Industry
Case Study Questions
PART TWO TECHNICAL FOUNDATIONS OF INFORMATION SYSTEMS
Chapter 6 Computers and Information Processing
The Chicago Mercantile Exchange Swaps Computers
6.1 What Is a Computer System?
System Configuration, Bits and Bytes: How Computers Represent
Data, Time and Size in the Computer World,
6.2 The Central Processing Vnit and Primary Storage
Primary Storage, Types of Semiconductor Memory, The Arithmetic-
Logic Unit and Control Vnit,
6.3 The Evolution ofComputer Hardware
Generations of Computer Hardware, What is a Microprocessor? What is a
Chip?,
6.4 Categories of Computers
Mainframes, Minis and PCs, Downsizing and Cooperative Processing,
PCs and Workstations, Supercomputers and Parallel Processing,
Window on Technology Parallel Processing Goes Commercial,
6.5 Secondary Storage
Magnetic Disk, Optical Disks, Magnetic Tape,
6.6 Input and Output Devices
Input Devices, Window on Organizations: La Caixa Bank Pioneers Touch-
Screen Kiosks, Batch and On-Line Input and Processing, Output
Devices,
6.7 Information Technology Trends
Multimedia, Network Computers, Superchips and Fifth-Generation
Computers, Window on Management: Network Computers: A New
Management Option,Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Storage and
Strategy Case Study Questions References
Chapter 7 Information Systems Software
Software Overcomes Australia's Tyranny of Distance
7.1 What Is Software?
Software Programs, Major Types of Software,
7.1 System Software
Functions of the Operating System, Multiprogramming, Virtual Storage,
Time Sharing, and Multiprocessing, Language Translation and Utiltty
Software, Graphical User Interfaces, PC Operating Systems,
Selecting a PC Operating System,
7.3 Application Software
Generations of Programming Languages, Popular Programming
Languages, fourth-Generation Languages, Window on Management:
Mapping Solutions with Geographic Information Systems,
7.4 New Software Tools and Approaches
Object-Oriented Programming, Window 011 Technulogy: Power Short-
Circuits in Object-Oriented Development, Java and the Software
Revolution, Window on Organizations: Europe is Banking on java,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: The Year 2000
Problem Case Study Questions References
Chapter 8 Managing Data Resources
A Land Title System That Makes A Difference
8.1 Organizing Data in a Traditional File Environment
File Organization Terms and Concepts, Accessing Records from Computer
Files, Problems with the Traditional File Environment,
8.2 A Modem Database Environment
Database Management Systems, Logical and Physical Views of Data,
Advantages of Database Management Systems,
8.3 Designing Databases
Hierarchical Data Model, Network Data Model, . Relational Data
Model, Advantages and Disadvantages ofthe Three Database Models,
Creating a Database,
8.4 Database Trends 281
Distributed Processmg and Distributed Databases, 281 ObjectOriented and
Hypermedia Databases, 282 Window on Technology: Air France Flies with
Object Technology, 285 Multidimensional Data Analysis, 285 Data
Warehousmg, 286
8.5 Management Requirements for Database Systems 288
Window on Management: The EPA Cleans Up Its Own Mess Through the
Internet, 289 Data Administration, 289 Data Planning and Modeling
Methodology, 290 Database Technology and Management, 290 Window on
Organizations: Linking Databases to the Web: A New Threat to Privacy?, 291
Users, 292
Management Wrap-Up 292 Summary 292 Key Terms 293 Review
Questions 293 Group Project 294 Case Study: Glaxo's Data Warehouse
Prescription 294 References 295
Chapter 9 Telecommunications
Smith-Kline Beecham's Global Knowledge Network
9.1 The Telecommunications Revolution
The Marriage of Computers and Communications, The Information
Superhighway,
9.2 Components and Functions ofa Telecommunications System
Telecommunications System Components, Types of Signals: Analog and
Digital, Types of Communication Channels, Characteristics of
Communications Channels, Communications Processors,
Telecommunications Software,
9.3 Types of Telecommunications Networks
Network. Topologies, Private Branch Exchanges and Local-Area Networks,
Wide-Area Networks, Value-Added Networks,
9.4 How Organizations Use Telecommunications for Competitive
Advantage
Window on Organizations: Capespan's Global Network Delivers Fresh Produce,
Facilitating Applications, Window on Management: Monitoring
Employees on Networks: Vnethical or Good Business?, Window on
Technology: Videoconferencing on the Internet, Electronic Data
Interchange, Groupware,
9.5 Management Issues and Decisions
The Telecommumcattons Plan, Implementing the Plan,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Rosenbluth Intemational
Travels a Telecommunications Route to Success Case Study
Questions References
Chapter 10 The Internet and Enterprise Networking
Schneider National Keeps On Trucking with the Internet
10.1 Enterprise Networking
The ClientfServer Model of Computing, Business Drivers of Enterprise
Networking,
Part Two Case Study:
10.2 Thelntemet
Intrnet Capabilities', Internet Benefits to Organizations, The Internet
and Electronic Cdmmerce, Window on Organizations: The Internet
Becomes the Middleman,
10.3 Connectivity, Standards, and Intranets
Connectwtty Problems, Standards for Achieving Connectivity,
Intranets and java, Window on Management: Researchers Cross-Pollinate
on Roche Bioscience's Intranet, Window on Technology: Marshall
Industries' Virtual Distribution System,
10.4 Implementing Enterprise Networking and Intemet Computing,
Problems Posed by Enterprise Networking and the Internet, Some
Solutions. 368
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Virtual Vineyards' Virtual
Storefront Case Study Questions References
Electronic Commerce Strategies: A Tale of Two Companies
Case Study Questions
PART THREE
Chapter 11
BUILDING INFORMATION SYSTEMS: CONTEMPORARY APPROACHES
Redesigning the Organization with Information Systems
Building the Toshiba Global Infrastructure
11.1 Systems as Planned Organizational Change
Linking Information Systems to the Business Plan, Rstablishing
Organizational Information Requirements,
11.2 Systems Development and Organizational Change
The Spectrum of Organizational Change, Window on Organizations:
Redesigning With the Internet, Redesigning Business Processes,
Window on Technology: Workflow Software: Conquering the Paper Mountain,
397 Steps m Business Reengineering,
11.3 Overview ofSystems Development
Systems Analysis. SystemsDesign, Completing the Systems
Development Process,
11.4 Vnderstanding the Business Value of Information Systems
Capital Budgeting Models, Case Example: Primrose, Mendelson, and
Hansen, Nonfinancial and Strategic Considerations, Window on
Management: Intranet Sites with 1000% ROIs?,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Digital Bites at the Chicago
Board of Trade Case Study Questions References
Chapter 12 Alternative Systems-Building Methods
CBS News Meets Its Web Site Deadline
12.1 The Traditional Systems Life Cycle
Stages of the Systems Life Cycle, Limitations oftheL ife Cycle Approach,
12.2 Prototyping
Steps in Prototyping, Advantages and Disadvantages of Prototyping,
12.3 Developing Systems with Application Software Packages
Advantages and Disadvantages ofSoftware Packages, Selecting Software
Packages, Packaged Software and the Systems Development Process,
12.4 End-User Development
End-User Computing Tools: Strengths and Limitations, Management
Benefits and Problems, Window on Organizations: Credit Suisse Tackles
Rapid Application Development, Managing End-User Development, 448
12.5 Outsourcing Information Systems
Window on Management: Managmg Web Site Content, Advantages and
Disadvantages of Outsourcing, Window on Technology: Canadian Vsers
Revolt, When to Use Outsourcing, Managing Outsourcing,
Management Wrap-Up Summary Key Tenns Review
Questions Group Project Case Study: Can a German Software
Giant Provide Client/Server Solutions? Case Study Questions
References
Chapter 13 Ensuring Quality with Information Systems
Maytag and Eastman Chemicals Build a Better Refrigerator
13.1 How Can Information Systems Promote Quality?
How Informatton Systems Contribute to Total Qualtty Management,
Window on Organizations: Buildiftg an Organization to Sell Flowers,
Window onTechnology: Delivering Quality Service Anywhere in the
World, The Need for Software Quality Assurance, Some Solutions to
Information System Quality Problems, Window on Management: When
Testing is Vital,
13.2 Traditional Tools and Methodologies for Quality Assurance
Structured Analysis, Structured Design, Structured Programming,
Flowcharts, Limitations of Traditional Methods,
13.3 New Approaches to Quality
Object-Oriented Software Development, Computer-Aided Software
Engineering (CASE), Software Re-Engineering,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Quality for Customer Self-
Service Case Study Questions References
Chapter 14 System Success and Failure: Implementation
Web Site Failures
14.1 Information System Failure
Information System Problem Areas, Measuring System Success,
14.2 Causes of Information System Success and Failure
The Concept of Implementation, Causes of Implementation Success and
Failure, Window on Technology: Time Warner's Bleeding-Edge Customer
Service System, The Challenge of Business Reengmeering, The
Implementation Process: What Can Go Wrong,
14.3 Managing Implementation
Controlling Risk Factors, Window on Management; More Vser
Involvement, Please, Designmg for the Organization, Window on
Part Three Case Study:
Organizations: Implementing Canada's Government- Wide Intranet,
Sociotechnical Design,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: What Went Wrong at
FoxMeyer? Case Study Questions References
System Modernization at the Social Security Administration: 1982-1997
Case Study Questions
PAKT FOUR MANAGEMENT AND ORGANIZATIONAL SUPPORT SYSTEMS
Chapter 15 Managing Knowledge
CAP Gemeni Sogeti's Knowledge Galaxy
15.1 Knowledge Management in the Organization
Informatton Systems and Knowledge Management,
Productivity,
Knowledge Work and
15.1 Information and Knowledge Work Systems
Distributing Knowledge: Office Information Systems, Creating Knowledge:
Knowledge Work Systems, Window on Technology: Law Goes Htgh-
Tech, Sharing Knowledge: Group Collaboration Systems, Group
Collaboration via the Internet,
15.3 Artificial Intelligence
What is Artificial Intelligence?, Why Business is Interested in Artificial
Intelligence, Capturing Knowledge: Expert Systems, Windotv on
Management: Does Al have a Role in Health Care?, Organizational
Intelligence: Case-Based Reasoing,
15.4 Other Intelligent Techniques
Neural Networks, Window on Organizations: Visa Spots Credit Card
Fraud, Fuzzy Logic, Genetic Algorithms, Intelligent Agents,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: The United Nations Tums
to Expert Systems Case Study Questions References
Chapter 16 Enhancing Management Decision Making
Coutts &. Co. Group Analyzes Risk
16.1 Decision-Support Systems (DSS)
DSS and MIS, Types of Decision-Support Systems (DSS), Components
ofDSS, Examples of DSS Applications, Window on Technolugy: Wal-
Mart Mines for Details, Building DSS, Windou' on Organizations:
Going to War Over Competition,
16.2 Group Decision-Support Systems (GDSS)
What Is a GDSS?, Characteristics of GDSS, GDSS Software Tools,
How GDSS Can Enhance Group Decision Making,
16.3 Executive Support Systems (ESS)
The Role ofESS in the Organization, Developing ESS, Window on
Management: Netting Information on Your Competition, Benefits of
ESS, Examples of ESS,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Zeneca Searches for
Decisions Case Study Questions References
Part Four Case Study: Boeing Designs the Paperless Airplane
Case Study Questions
PART FlVE MANAGING CONTEMPORARY INFORMATION SYSTEMS
Chapter 17 Controlling Information Systems
Stock Market Snafu Rattles Hong Kong Investors
17.1 System Vulnerability and Abuse
Why Systems Are Vulnerable, New Vulnerabilities and the Internet,
Window on Organizations: Uprooting the Internet Hackers, Concerns for
System Builders and Users, Window on Management: Reno Avoids Disaster
with a Recovery Plan,
17.1 Creating a Control Environment
General Controls Application Controls, Security and Electronic
Commerce, Developing a Control Structure: Costs and Benefits,
Window on Technology: Securing Electronic Payments on the Internet,
17.3 Auditing Information Systems
The Role of Auditing m the Control Process, Data Quality Audits,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: NASD Files Do a
Disappearing Act Case Study Questions References
Chapter 18 Managing International Information Systems
Molex Goes Global
18.1 The Growth ofIntemational Information Systems
Developing the International Information System Infrastructure, The Global
Environment: Business Drivers and Challenges, State ofthe Art,
18.2 Organizing Intemational Information Systems
Global Strategies and Business Organization, Global Systems to Fit the
Strategy, Reorganizing the Business,
18.3 Managing Global Systems
A Typical Scenario: Disorganization on a Global Scale, Strategy: Divide,
Conquer, Appease, Window on Management: Security Goes Global,
Implsmentation Tactics: Cooptation, The Management Solution,
18.4 Technology Issues and Opportunities
Mail Technical Issues, Window on Technology: Think Global and Act
Local, New Technical Opportunities and the Internet, Window on
Organizations: Is the Internet Ready for Global Commerce?,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Banking on Technology to
Lift up Developing Countries Case Study Questions
References
Part Five Case Study: Phantom Profits Haunt Kidder Peabody
Case Study Questions,
International Case Studies ICS 1
Case Study 1: From Geelong & District Water Board to Barwon Water: An Integrated IT
Infrastucture
Joel B. Barolsky and Peter Wdll, University of Melboume (Australia), ICS 2
Case Study 2: Ginormous Life Insurance Company
Len Fertuck, University of Toronto (Canada), ICS 11
Case Study 3: From Analysis to Interface Design-The Example of Cuparla
Gerhard Schwabe, Stephen Wilczek, and Helmut Krcmar, University of Hohenheim
(Germany), ICS 14
Case Study 4: Citibank Asia-Pacific: Rearchitecting Information Technology
Infrastructure for the Twenty-first Century
Boon Siong Neo and Christina Soh, Nanyang Technological University (Singapore), ICS 17
Case Study 5: Heineken NetherlandsB.V: Reengineering IS/IT to Enable Customer-
Oriented Supply Chain Management
Donald A. Marchand, Thomas E. Vollmann, and Kimberly A. Bechler, International
Institute for Management Development (Switzerland), ICS 27
Appendix A: Business Process Redesign Project Al
Glossary G-l
Name Index NIl
Organization Index 011
International Organizations
Index 1011
Subjectlndex SIl
· · · · · · (收起)
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
PART Two
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
PART THREE
Chapter 11
Chapter 12
Chapter 13
Chapter 14
PART FOUR
Chapter 15
Chapter 16
PART FlVE
Chapter 17
Chapter 18
Information Systems: Challenges and Opportunities
The Strategic Role of Information Systems
Information Systems, Organizations, and Business Processes
Information, Management, and Decision Making
Ethical and Social Impact of Information Systems
TECHNICAL FOUNDATIONS OF INFORMATION SYSTEMS
Computers and Information Processing
Information Systems Software
Managing Data Resources
Telecommunications
The Internet and Enterprise Networking
BUILDING INFORMATION SYSTEMS: CONTEMPORARY APPROACHES
Redesigning the Organization with Information Systems
Alternative Systems-Building Methods
Ensuring Quality with Information Systems
Systems Success and Failure: Implementation
MANAGEMENT AND ORGANIZATIONAL SUPPORT SYSTEMS
Managing Knowledge
Enhancing Management Decision Making
MANAGING CONTEMPORARY INFORMATION SYSTEMS
Controlling Information Systems
Managing International Information Systems
INTERNATIONAL CASE STUDIES ICS 1
APPENDIX A: BUSINESS PROCESS REDESIGN PROJECT A 1
GLOSSARY G 1
NAME INDEX NI 1
ORGANIZATIONS INDEX 011
INTERNATIONAL ORGANIZATIONS INDEX 1011
SUBJECT INDEX SI 1
PART ONE ORGANIZATIONAL FOUNDATIONS OF INFORMATION SYSTEMS
Chapter 1 Information Systems: Challenges and Opportunities
Let the Internet Do the Walking
1.1 Why Information Systems?
The Competitive Business Environment, What Is an Information System?,
A Business Perspective on Information Systems, Window on Technology: UPS
Compeles Globally with Information Technology,
1.2 Contemporary Approaches to Information Systems
Technical Approach, Behavioral Approach, Approach of This Text:
Sociotechnical Systems,
1.3 The New Role of Information Systems in Organizations
The Widening Scope of Information Systems, The Network Revolution and
the Internet, New Options for Organizational Design, Window on
Management: Mass Customization: The New Automation, Window 011
Organizations: The Internet, The New Electronic Marketplace, The Changing
Management Process,
1.4 The Challenge of Information Systems: Key Management Issues
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: David Battles Goliath for the
Power of Information on the Intemet Case Study Questions
References
Chapter 2 The Strategic Role of Information Systems
Scotia Capital Markets: Internet Competitive Edge
2.1 Key System Applications in the Organization
Different Kinds of Systems, Six MaJor Types of Systems, Window on
Tecbnulogy: Hong Kong Airport Flies High with CAD, Relationship of
Systems to One Another: Integration,
2.2 Information as a Strategic Resource
What is a Strategic Information System?, Changing Concepttons of
Information and Information Systems,
2.3 How Information Systems Can Be Used for Competitive Advantage
Business Level Strategy and the Value Chain Model, Window on
Organizations: Striking it Rich with Datamining, Firm Level Strategy and
Information Technology, Window on Management: Package Tracking on the
Web: The Race Is On, Industry Level Strategy and Information Systems:
Competitive Forcesand Network Economics, Managing.Strategic
Transitions, What Managers Can Do,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Procter Gamble: finding
the Right Business Model Case Study Questions References
Information Systems, Organizations, and Business Processes
Wired on the Web
3.1 The Relationship Between Organizations and Information Systems
The Two-Way Relationship, What Is an Organization?,
3.2 Salient Features of Organizations
Why Organizations Are So Much Alike: Common Features, Why
Organizations Are So Different: Unique Features, Business Processes,
Window on Organizations: Backing Away from Technology, Levels of
Analysis,
3.3 How Organizations Affect Information Systems
Decisions About the Role of Information Systems, Decisions About the
Computer Package: Who Delivers Information Technology Services?,
Decisions About Why Information Systems Are Built,
3.4 How Information Systems Affect Organizations
Economic Theories, Behavioral Theories, Window on Management:
Managing the Virtual Office, How the Web Potentially Affects
Organizations, Organizational Resistance to Change, Window on
Technology: Paper Dies Hard on the Tokyo Stock Exchange, Implications
for the Design and Understanding of Information Systems,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Greyhound Seeks Salvation
in a Strategic Reservation System Case Study Questions
References
Information, Management, and Decision Making
Skandia Rethinks Its Future
4.1 What Managers Do
Putting Management and Snformation Systems m Context, Three Schools of
Management, The Technical-Rational Perspectire, The Behavioral
Perspective, The Cognitive Perspective and the Postmodern Era,
Window on Technology: Managers Turn to the Internet,
4.2 Introduction to Decision Making
Levels of Decision Making, Types of Decisions: Structured vs.
Unstructured, Types of Decisions and Types ofSystems, Stages of
Decision Making,
4.3 Individual Models ofDecision Making
The Rational Model, Bounded Rationality and Satisficing, "Muddling
Througb," Psychological Types and Frames of Reference,
4.4 Organizational M.odels ofDecision Making
Bureaucratic Models, Window on Organizations: How Do Juries Decide?,
Window on Management: Blockade by the Book, Political Models of
Organizational Choice, "Garbage Can" Model,
4.5 How Infonnation Technology Has Changed the Management Process
Traditional and Contemporary Management, Implications for System
Design,
Management Wrap-Up Summary Key Terms Review
Questions Group Profect Case Study: Fisher SpacePen's
Management Time Warp Case Study Questions References
Chapter 5 rt One Case Study:
Ethical and Social Impact of Information Systems
Software Piracy Is Big Business
5.1 Vnderstanding Ethical and Social Issues Related to Systems
A Model for Thinking About Ethical, Social and Political Issues, Five Moral
Dimensions of the Information Age, Key Technology Trends That Raise
Ethical Issues,
5.2 Ethics in an Information Society
Basic Concepts: Responsibility, Accountability and Liability, 154 Ethical
Analysis, Candidate Ethical Principles, Professional Codes of
Conduct, Some Real-World Ethical Dilemmas,
5.3 The Moral Dimensions of Information Systems
Information Rights: Privacy and Freedom m an Information Society, Window
on Technology: Are the Cookies Eating Your Privacy?, Property Rights:
Intellectual Property, Window on Organizations: A Corporate Software Code
of Ethics, Accountability, Liability and Control, Window on
Organizations: Liability on the Jnternet, System Quality: Data Quality and
System Errors, Quality of Life: Equity, Access, Boundaries, Window
on Management: The Internet for All?, Management Actions: A Corporate
Code of Ethics,
Management Wrap-Up Summary Key Terms Review
Questions Group Projects Case Study: Fished Out with
Computers Case Study Questions References
Chrysler and GM: Organization, Technology and Business Processes in the U.S.
Auto Industry
Case Study Questions
PART TWO TECHNICAL FOUNDATIONS OF INFORMATION SYSTEMS
Chapter 6 Computers and Information Processing
The Chicago Mercantile Exchange Swaps Computers
6.1 What Is a Computer System?
System Configuration, Bits and Bytes: How Computers Represent
Data, Time and Size in the Computer World,
6.2 The Central Processing Vnit and Primary Storage
Primary Storage, Types of Semiconductor Memory, The Arithmetic-
Logic Unit and Control Vnit,
6.3 The Evolution ofComputer Hardware
Generations of Computer Hardware, What is a Microprocessor? What is a
Chip?,
6.4 Categories of Computers
Mainframes, Minis and PCs, Downsizing and Cooperative Processing,
PCs and Workstations, Supercomputers and Parallel Processing,
Window on Technology Parallel Processing Goes Commercial,
6.5 Secondary Storage
Magnetic Disk, Optical Disks, Magnetic Tape,
6.6 Input and Output Devices
Input Devices, Window on Organizations: La Caixa Bank Pioneers Touch-
Screen Kiosks, Batch and On-Line Input and Processing, Output
Devices,
6.7 Information Technology Trends
Multimedia, Network Computers, Superchips and Fifth-Generation
Computers, Window on Management: Network Computers: A New
Management Option,Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Storage and
Strategy Case Study Questions References
Chapter 7 Information Systems Software
Software Overcomes Australia's Tyranny of Distance
7.1 What Is Software?
Software Programs, Major Types of Software,
7.1 System Software
Functions of the Operating System, Multiprogramming, Virtual Storage,
Time Sharing, and Multiprocessing, Language Translation and Utiltty
Software, Graphical User Interfaces, PC Operating Systems,
Selecting a PC Operating System,
7.3 Application Software
Generations of Programming Languages, Popular Programming
Languages, fourth-Generation Languages, Window on Management:
Mapping Solutions with Geographic Information Systems,
7.4 New Software Tools and Approaches
Object-Oriented Programming, Window 011 Technulogy: Power Short-
Circuits in Object-Oriented Development, Java and the Software
Revolution, Window on Organizations: Europe is Banking on java,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: The Year 2000
Problem Case Study Questions References
Chapter 8 Managing Data Resources
A Land Title System That Makes A Difference
8.1 Organizing Data in a Traditional File Environment
File Organization Terms and Concepts, Accessing Records from Computer
Files, Problems with the Traditional File Environment,
8.2 A Modem Database Environment
Database Management Systems, Logical and Physical Views of Data,
Advantages of Database Management Systems,
8.3 Designing Databases
Hierarchical Data Model, Network Data Model, . Relational Data
Model, Advantages and Disadvantages ofthe Three Database Models,
Creating a Database,
8.4 Database Trends 281
Distributed Processmg and Distributed Databases, 281 ObjectOriented and
Hypermedia Databases, 282 Window on Technology: Air France Flies with
Object Technology, 285 Multidimensional Data Analysis, 285 Data
Warehousmg, 286
8.5 Management Requirements for Database Systems 288
Window on Management: The EPA Cleans Up Its Own Mess Through the
Internet, 289 Data Administration, 289 Data Planning and Modeling
Methodology, 290 Database Technology and Management, 290 Window on
Organizations: Linking Databases to the Web: A New Threat to Privacy?, 291
Users, 292
Management Wrap-Up 292 Summary 292 Key Terms 293 Review
Questions 293 Group Project 294 Case Study: Glaxo's Data Warehouse
Prescription 294 References 295
Chapter 9 Telecommunications
Smith-Kline Beecham's Global Knowledge Network
9.1 The Telecommunications Revolution
The Marriage of Computers and Communications, The Information
Superhighway,
9.2 Components and Functions ofa Telecommunications System
Telecommunications System Components, Types of Signals: Analog and
Digital, Types of Communication Channels, Characteristics of
Communications Channels, Communications Processors,
Telecommunications Software,
9.3 Types of Telecommunications Networks
Network. Topologies, Private Branch Exchanges and Local-Area Networks,
Wide-Area Networks, Value-Added Networks,
9.4 How Organizations Use Telecommunications for Competitive
Advantage
Window on Organizations: Capespan's Global Network Delivers Fresh Produce,
Facilitating Applications, Window on Management: Monitoring
Employees on Networks: Vnethical or Good Business?, Window on
Technology: Videoconferencing on the Internet, Electronic Data
Interchange, Groupware,
9.5 Management Issues and Decisions
The Telecommumcattons Plan, Implementing the Plan,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Rosenbluth Intemational
Travels a Telecommunications Route to Success Case Study
Questions References
Chapter 10 The Internet and Enterprise Networking
Schneider National Keeps On Trucking with the Internet
10.1 Enterprise Networking
The ClientfServer Model of Computing, Business Drivers of Enterprise
Networking,
Part Two Case Study:
10.2 Thelntemet
Intrnet Capabilities', Internet Benefits to Organizations, The Internet
and Electronic Cdmmerce, Window on Organizations: The Internet
Becomes the Middleman,
10.3 Connectivity, Standards, and Intranets
Connectwtty Problems, Standards for Achieving Connectivity,
Intranets and java, Window on Management: Researchers Cross-Pollinate
on Roche Bioscience's Intranet, Window on Technology: Marshall
Industries' Virtual Distribution System,
10.4 Implementing Enterprise Networking and Intemet Computing,
Problems Posed by Enterprise Networking and the Internet, Some
Solutions. 368
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Virtual Vineyards' Virtual
Storefront Case Study Questions References
Electronic Commerce Strategies: A Tale of Two Companies
Case Study Questions
PART THREE
Chapter 11
BUILDING INFORMATION SYSTEMS: CONTEMPORARY APPROACHES
Redesigning the Organization with Information Systems
Building the Toshiba Global Infrastructure
11.1 Systems as Planned Organizational Change
Linking Information Systems to the Business Plan, Rstablishing
Organizational Information Requirements,
11.2 Systems Development and Organizational Change
The Spectrum of Organizational Change, Window on Organizations:
Redesigning With the Internet, Redesigning Business Processes,
Window on Technology: Workflow Software: Conquering the Paper Mountain,
397 Steps m Business Reengineering,
11.3 Overview ofSystems Development
Systems Analysis. SystemsDesign, Completing the Systems
Development Process,
11.4 Vnderstanding the Business Value of Information Systems
Capital Budgeting Models, Case Example: Primrose, Mendelson, and
Hansen, Nonfinancial and Strategic Considerations, Window on
Management: Intranet Sites with 1000% ROIs?,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Digital Bites at the Chicago
Board of Trade Case Study Questions References
Chapter 12 Alternative Systems-Building Methods
CBS News Meets Its Web Site Deadline
12.1 The Traditional Systems Life Cycle
Stages of the Systems Life Cycle, Limitations oftheL ife Cycle Approach,
12.2 Prototyping
Steps in Prototyping, Advantages and Disadvantages of Prototyping,
12.3 Developing Systems with Application Software Packages
Advantages and Disadvantages ofSoftware Packages, Selecting Software
Packages, Packaged Software and the Systems Development Process,
12.4 End-User Development
End-User Computing Tools: Strengths and Limitations, Management
Benefits and Problems, Window on Organizations: Credit Suisse Tackles
Rapid Application Development, Managing End-User Development, 448
12.5 Outsourcing Information Systems
Window on Management: Managmg Web Site Content, Advantages and
Disadvantages of Outsourcing, Window on Technology: Canadian Vsers
Revolt, When to Use Outsourcing, Managing Outsourcing,
Management Wrap-Up Summary Key Tenns Review
Questions Group Project Case Study: Can a German Software
Giant Provide Client/Server Solutions? Case Study Questions
References
Chapter 13 Ensuring Quality with Information Systems
Maytag and Eastman Chemicals Build a Better Refrigerator
13.1 How Can Information Systems Promote Quality?
How Informatton Systems Contribute to Total Qualtty Management,
Window on Organizations: Buildiftg an Organization to Sell Flowers,
Window onTechnology: Delivering Quality Service Anywhere in the
World, The Need for Software Quality Assurance, Some Solutions to
Information System Quality Problems, Window on Management: When
Testing is Vital,
13.2 Traditional Tools and Methodologies for Quality Assurance
Structured Analysis, Structured Design, Structured Programming,
Flowcharts, Limitations of Traditional Methods,
13.3 New Approaches to Quality
Object-Oriented Software Development, Computer-Aided Software
Engineering (CASE), Software Re-Engineering,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Quality for Customer Self-
Service Case Study Questions References
Chapter 14 System Success and Failure: Implementation
Web Site Failures
14.1 Information System Failure
Information System Problem Areas, Measuring System Success,
14.2 Causes of Information System Success and Failure
The Concept of Implementation, Causes of Implementation Success and
Failure, Window on Technology: Time Warner's Bleeding-Edge Customer
Service System, The Challenge of Business Reengmeering, The
Implementation Process: What Can Go Wrong,
14.3 Managing Implementation
Controlling Risk Factors, Window on Management; More Vser
Involvement, Please, Designmg for the Organization, Window on
Part Three Case Study:
Organizations: Implementing Canada's Government- Wide Intranet,
Sociotechnical Design,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: What Went Wrong at
FoxMeyer? Case Study Questions References
System Modernization at the Social Security Administration: 1982-1997
Case Study Questions
PAKT FOUR MANAGEMENT AND ORGANIZATIONAL SUPPORT SYSTEMS
Chapter 15 Managing Knowledge
CAP Gemeni Sogeti's Knowledge Galaxy
15.1 Knowledge Management in the Organization
Informatton Systems and Knowledge Management,
Productivity,
Knowledge Work and
15.1 Information and Knowledge Work Systems
Distributing Knowledge: Office Information Systems, Creating Knowledge:
Knowledge Work Systems, Window on Technology: Law Goes Htgh-
Tech, Sharing Knowledge: Group Collaboration Systems, Group
Collaboration via the Internet,
15.3 Artificial Intelligence
What is Artificial Intelligence?, Why Business is Interested in Artificial
Intelligence, Capturing Knowledge: Expert Systems, Windotv on
Management: Does Al have a Role in Health Care?, Organizational
Intelligence: Case-Based Reasoing,
15.4 Other Intelligent Techniques
Neural Networks, Window on Organizations: Visa Spots Credit Card
Fraud, Fuzzy Logic, Genetic Algorithms, Intelligent Agents,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: The United Nations Tums
to Expert Systems Case Study Questions References
Chapter 16 Enhancing Management Decision Making
Coutts &. Co. Group Analyzes Risk
16.1 Decision-Support Systems (DSS)
DSS and MIS, Types of Decision-Support Systems (DSS), Components
ofDSS, Examples of DSS Applications, Window on Technolugy: Wal-
Mart Mines for Details, Building DSS, Windou' on Organizations:
Going to War Over Competition,
16.2 Group Decision-Support Systems (GDSS)
What Is a GDSS?, Characteristics of GDSS, GDSS Software Tools,
How GDSS Can Enhance Group Decision Making,
16.3 Executive Support Systems (ESS)
The Role ofESS in the Organization, Developing ESS, Window on
Management: Netting Information on Your Competition, Benefits of
ESS, Examples of ESS,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Zeneca Searches for
Decisions Case Study Questions References
Part Four Case Study: Boeing Designs the Paperless Airplane
Case Study Questions
PART FlVE MANAGING CONTEMPORARY INFORMATION SYSTEMS
Chapter 17 Controlling Information Systems
Stock Market Snafu Rattles Hong Kong Investors
17.1 System Vulnerability and Abuse
Why Systems Are Vulnerable, New Vulnerabilities and the Internet,
Window on Organizations: Uprooting the Internet Hackers, Concerns for
System Builders and Users, Window on Management: Reno Avoids Disaster
with a Recovery Plan,
17.1 Creating a Control Environment
General Controls Application Controls, Security and Electronic
Commerce, Developing a Control Structure: Costs and Benefits,
Window on Technology: Securing Electronic Payments on the Internet,
17.3 Auditing Information Systems
The Role of Auditing m the Control Process, Data Quality Audits,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: NASD Files Do a
Disappearing Act Case Study Questions References
Chapter 18 Managing International Information Systems
Molex Goes Global
18.1 The Growth ofIntemational Information Systems
Developing the International Information System Infrastructure, The Global
Environment: Business Drivers and Challenges, State ofthe Art,
18.2 Organizing Intemational Information Systems
Global Strategies and Business Organization, Global Systems to Fit the
Strategy, Reorganizing the Business,
18.3 Managing Global Systems
A Typical Scenario: Disorganization on a Global Scale, Strategy: Divide,
Conquer, Appease, Window on Management: Security Goes Global,
Implsmentation Tactics: Cooptation, The Management Solution,
18.4 Technology Issues and Opportunities
Mail Technical Issues, Window on Technology: Think Global and Act
Local, New Technical Opportunities and the Internet, Window on
Organizations: Is the Internet Ready for Global Commerce?,
Management Wrap-Up Summary Key Terms Review
Questions Group Project Case Study: Banking on Technology to
Lift up Developing Countries Case Study Questions
References
Part Five Case Study: Phantom Profits Haunt Kidder Peabody
Case Study Questions,
International Case Studies ICS 1
Case Study 1: From Geelong & District Water Board to Barwon Water: An Integrated IT
Infrastucture
Joel B. Barolsky and Peter Wdll, University of Melboume (Australia), ICS 2
Case Study 2: Ginormous Life Insurance Company
Len Fertuck, University of Toronto (Canada), ICS 11
Case Study 3: From Analysis to Interface Design-The Example of Cuparla
Gerhard Schwabe, Stephen Wilczek, and Helmut Krcmar, University of Hohenheim
(Germany), ICS 14
Case Study 4: Citibank Asia-Pacific: Rearchitecting Information Technology
Infrastructure for the Twenty-first Century
Boon Siong Neo and Christina Soh, Nanyang Technological University (Singapore), ICS 17
Case Study 5: Heineken NetherlandsB.V: Reengineering IS/IT to Enable Customer-
Oriented Supply Chain Management
Donald A. Marchand, Thomas E. Vollmann, and Kimberly A. Bechler, International
Institute for Management Development (Switzerland), ICS 27
Appendix A: Business Process Redesign Project Al
Glossary G-l
Name Index NIl
Organization Index 011
International Organizations
Index 1011
Subjectlndex SIl
· · · · · · (收起)
读后感
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这本书真是太棒了，简直是我近年来读到过的关于现代商业运作最深刻、最全面的著作之一。作者以一种非常宏大且富有远见的视角，将组织的战略目标与先进的技术手段完美地融合在一起，展现了信息系统如何成为推动企业转型升级的关键力量。我特别喜欢它在探讨新技术应用时，不是停留在泛泛而谈的层面，而是深入分析了这些技术（比如人工智能、大数据、云计算、物联网等）如何具体地影响企业的运营流程、决策模式以及客户互动方式。书中提出的“新途径”概念，并非是陈旧理论的简单堆砌，而是真正指引读者思考如何在快速变化的市场环境中，构建灵活、高效、能够适应未来的信息系统。它教会我的不仅仅是“是什么”，更是“为什么”和“怎么做”。阅读过程中，我反复被书中那些贴近实际的案例所吸引，这些案例并非孤立的成功典范，而是充满了对现实挑战的深刻洞察，以及如何利用信息系统克服这些挑战的智慧。作者的写作风格也相当独特，既有学术的严谨性，又不失商业的实用性，逻辑清晰，层层递进，让我在阅读中不断产生新的思考和启发。总而言之，这是一本能够改变你看待商业与技术关系的读物，强烈推荐给所有渴望在数字时代取得成功的管理者和专业人士。
评分这本书简直是给那些还在纠结于技术“怎么用”但忽略了“为什么用”的人们提供了一剂良药。它没有像很多技术类书籍那样，堆砌一大堆晦涩的技术术语和复杂的代码示例。相反，它将重心放在了信息系统如何与组织的战略深度融合，以及如何利用技术去解决现实世界中的商业难题。我印象最深刻的是，作者在探讨“新途径”时，始终贯穿了一条主线：那就是信息系统不应该仅仅是IT部门的事情，它必须是整个组织的共同责任，并且要紧密围绕组织的愿景和目标来展开。书中对“技术”的理解也相当超前，它不仅仅局限于当下流行的新技术，更重要的是，它教会我们如何去评估一项技术是否真的能够为组织带来长期价值，以及如何在不确定的技术环境中做出明智的决策。读这本书的过程中，我经常会停下来思考，我的工作流程中哪些环节可以被信息系统更好地优化，我的团队如何才能更有效地利用数据来驱动决策。它提供的不仅仅是知识，更是一种思维方式，一种从宏观角度审视技术与组织关系的思维方式。如果你想让信息系统真正成为你组织的核心竞争力，而不是一个昂贵的成本中心，那么这本书绝对值得你深入研读。
评分我最近读了一本关于管理信息系统的书，它让我对信息系统在现代企业中的角色有了颠覆性的认识。这本书并没有局限于冰冷的技术细节，而是将重点放在了“组织”与“技术”之间那种微妙而又至关重要的互动关系上。作者用一种非常人性化的视角，去解读信息系统如何能够真正地赋能于人，提升组织的整体效能，甚至改变组织文化。我尤其喜欢书中对“新途径”的探索，这不仅仅是关于引入新的软件或硬件，更是关于如何重塑组织内部的信息流，打破部门之间的壁垒，实现更高效的协作和沟通。它强调了技术作为一种催化剂，能够激发组织的创新活力，并且帮助组织更好地理解和响应客户的需求。书中有很多关于组织变革、人才培养以及信息系统风险管理的深刻见解，这些内容对于任何希望在数字时代保持竞争力的组织来说，都至关重要。我通过阅读这本书，不仅学到了很多关于信息系统的知识，更重要的是，我开始重新思考我所在的组织，如何才能更好地利用信息系统来驱动发展，实现可持续的增长。
评分最近拜读了这本关于信息系统的书，感觉就像是为我打开了一个全新的视野。书中最让我印象深刻的是它对信息系统在组织内部所扮演角色的全新解读。过去，我可能更多地将信息系统视为一种工具，用于自动化流程、存储数据。但这本书让我意识到，信息系统已经上升到了战略层面，它不仅仅是技术的堆砌，更是重塑组织结构、优化管理流程、激发员工潜能的强大引擎。书中对“组织”的阐述尤其到位，它并没有将组织看作是僵化的层级结构，而是将其视为一个动态的、不断演化的生命体，而信息系统正是这个生命体能够持续生长、适应环境的关键“神经网络”。作者巧妙地将复杂的理论概念，用通俗易懂的语言阐释出来，并且大量的篇幅都聚焦于“如何”构建和利用信息系统来实现组织的转型，这一点非常实用。我特别欣赏它对不同类型组织（如初创企业、大型跨国公司、非营利组织等）在信息系统应用上的差异化分析，这让我能够根据自己所处的具体环境，找到最适合的解决方案。这本书的价值在于，它提供了一个思考信息系统与组织协同发展的全新框架，让我能够更深入地理解技术如何赋能组织，而不是被技术所裹挟。
评分这本书的独特之处在于，它没有将管理信息系统仅仅视为一个 IT 部门需要解决的技术问题，而是将其提升到了战略和组织文化的高度来审视。作者非常敏锐地捕捉到了当前商业环境中，信息系统所面临的机遇与挑战，并且提出了“新途径”这一极具前瞻性的概念。我特别欣赏它在分析技术如何影响组织时，所展现出的深度和广度。它不仅仅探讨了诸如大数据、人工智能等热门技术，更重要的是，它引导读者思考这些技术如何能够与组织的具体业务需求相结合，从而产生真正的价值。书中对“组织”的理解也非常到位，它不仅仅是指人与流程的集合，更是指一种动态的、适应性强的生态系统，而信息系统正是这个生态系统中至关重要的“神经末梢”。阅读过程中，我常常被书中那些富有洞察力的分析所打动，它让我能够更清晰地看到，信息系统如何成为驱动组织转型、提升竞争力的关键。这本书不只是为了了解信息系统，更是为了理解信息系统如何在现代商业环境中，为组织创造新的可能性。
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