具体描述
作者简介
目录信息
1. Mygoodness! 2 1 can't wait to see it 3. I'mscared!
4. Great! 5 Excellent! 6. I'm so excited!
7. You are wonderful! 8. How did you do it? 9. Marvellous!
10. What a surprise! 11. You are kidding me! 12. You look great!
13. We made it! 14. That's amazing! 15. That's crazy!
2. Disappointment/Sorrow/Helplessness
16.1 can't believe it! 17. It's unfair! 18.1 feel bad.
19.1'm fed up. 20. 1 just can't take it! 21.1've had enough.
22.1 wish 1 knew. 23. It's hopeless 24.1'm feeling down
25.1'm very disappointed 26. 1 hate to say it,... 27. Sad to say,
28.Why me? 29 It's not good enough 30. Everything's
wrong!
3. EncouragementyComfortyConcern (Bfill ISHS. ff)
31.Cheer up! 32. Don'tworryaboutthat 33. Don't panic!
34. Don't look back 35. I've every confidence 36. Things will tumin you out fine.
37. You'll get used to it 38. Relax! 39. You never know
40. Just try your best 41. 1 sympathize with you 42. Take it easy!
43. Don't push 44. Don't give up! 45. It's not the end of
yourself too hard the world
4. Regret/Gratitude
46.1'm sorry to hear that 47 Please forgive me 48. Sorry, I'vemade a mistake.
49. It's all my fault 50. Thanks a lot 51. It's very kind of you
52.1 really appreciate it 53 That's all right 54. You're welcome
55. You've helped me a lot 56 1 wish 1 could help 57. 1 should have wamedyou.
58. Don't mention it 59. It's my pleasure 60. Forget it!
5. Request
61. Leave me alone, please!
64. Pardon, please
67. Do me a favour, please
70. Faster, please!
73. Don't do this to me,
please
62. Give me a break!
65 Don't push me!
63. Let me through,
please!
66. Could you lend me
a hand?
68. Just a moment. 69. Hold it!
71. Would you stop it, please? 72. Don't blow it,
please.
74. Don't make me do it 75. Give me another
chance, please
6. EnquiryYReply
76.What'son your mind? 77. Whodidit?
79. What's up?
80. What did 1 do wrong?
78. Did 1 make myself
clear?
81. What are you
trying to say?
82. What's your story? 83. You don't mean it, do you? 84.1'll see if 1 can do
it.
85. Nothing special 86 I'll try my best 87.I'll see about
that.
88. Let me think about it 89. Let me see what 1 can do 90. Let me explain to
you
7. Expressing opinions
91. Easyjob! 92. It's easier said than done. 93. Nobigdeal!
94. 1 guess you're right 95. It'sworthit 96. Nothingnew.
97 Everything's under 98 Noway! 99 I'mafraidnot
control.
100. To tell you the tmth, 101. It's a piece of cake 102. It's all the same
tome.
103.1 dare say, 104. Don't misunderstand me 105. If I'm not
mistaken,
Vlll. Explaining one's own case
106.1 didn't do it. 107. I've got it! 108.1 see.
109. We can manage 110.1'm in good shape 111.1've got no choice
112.1've no idea 113. rmserious 114. I've never heardofthat.
115. You can count on me 116. Notthatlknowof 117.Iknownothingabout it
118. It's not my fault 119. 1 only have myself 120.1've had second
to blame thoughts
8. Criticism/Rebuke
121. It doesn't make
sense at all!
124. What do you think
you are doing?
127. Mind your words!
130.You'lllivetoregretit
133.Don'tmessup!
122. You've gone too far
125. Don't you dare
128. Don'twastemy
time any more.
131. No more excuses!
123. You've got it
wrong.
126.Whafsthematter
with you?
129. Nonsense!
132. You asked for it
9. Suggestion/Advice/Order
134.Letmetry
135. It's time we stopped
137. Get moving! 138. You'd better do it now
140. Do something about it 141. 1 wouldn't do it if 1
were you.
143. Let's give him a big 144. Keep away from them
hand.
146. Take it away from me 147. Think twice
136. May 1 suggest
something new?
139. Let's get started!
142.Let'stalk!
145.Whynot
forgive him?
148.Getitfixed!
· · · · · · (收起)
读后感
用户评价
自从读完这本书，我发现自己对“**清晰界限的设定**”这件事有了全新的认识。过去我常常因为害怕得罪人而模糊了自己的需求和底线，导致常常处于被动和委屈的状态。而这本书提供了一套极具说服力的论证，说明清晰地表达“不”，并非自私，而是一种对双方关系负责任的表现。它用一系列经典的“**边界冲突案例**”来佐证观点，这些案例的设置非常巧妙，涵盖了亲密关系、职场上下级、以及朋友间的界限拉扯。这种由案例引导出理论，再由理论指导实践的结构，让人信服力倍增。我尤其喜欢作者在收尾部分提出的那个观点：真正的沟通高手，并非能言善辩者，而是**最懂得何时保持沉默**的人。这种对“少即是多”的深刻理解，为全书画上了一个意味深长的句号。总而言之，这是一本值得反复阅读，且每次阅读都会有新收获的经典之作，它对我的思维模式产生了潜移默化的积极影响。
这本新近入手的好书，内容之丰富与思想之深刻，实在令人赞叹。它仿佛是一扇通往全新世界的窗户，带领我领略了许多 hitherto 不曾触及的领域。 书中对于**人际交往中微妙的心理变化**的剖析，精准得令人拍案叫绝。作者没有停留在泛泛而谈的表面现象，而是深入到驱动人们行为模式背后的复杂动机之中，用生动的故事和严谨的逻辑，将那些看似随机的互动，还原为一套可以理解、甚至可以预期的模式。我特别欣赏其中关于“**非语言信息的重要性**”那一章节的论述，它打破了我过去对沟通的片面理解，让我意识到，真正的交流往往发生在言语之外的沉默和眼神交汇之中。读完之后，我开始有意无意地观察周围人与人之间的交流方式，发现自己对周围环境的敏感度陡然提升，那种“洞悉一切”的畅快感，是很多同类书籍无法给予的。全书的行文流畅自如，即便是探讨一些较为深奥的哲学概念时，也总是能巧妙地穿插恰到好处的例证，确保了阅读体验的愉悦性，让人愿意一页接一页地读下去，生怕错过任何一个精妙的观点。
这本书的文字风格非常独特，它不像学术著作那样板着脸孔，也没有流行读物那般轻佻浮躁，而是在一种**睿智而略带幽默**的基调中娓娓道来。作者似乎是一个非常好的倾听者，他笔下的每一个对话场景，都还原得极其逼真，仿佛能闻到空气中的气味，感受到人物内心的波动。我个人最痴迷于其中关于“**如何进行有效的反馈**”的章节。这部分内容对于任何身处团队协作环境的人来说，都是必需品。作者没有简单地说“要多鼓励，少批评”，而是深入探讨了“**赞美的科学性**”——什么样的赞美是真诚的，什么样的赞美会变成口号。特别是书中提到的一种“三明治反馈法”的升级版本，它强调在提供改进建议之前，必须先建立起一种牢不可破的共同目标感。我感觉，这本书与其说是一本教人说话的书，不如说是一本教人**如何更深入地理解“人”**的哲学书，它让我对人性的复杂性产生了更深层次的敬意。
初次翻开这本厚厚的著作时，我本以为它会是那种枯燥的理论堆砌，但很快，我的预感就被彻底颠覆了。这本书的结构设计极为精巧，它像是一个巨大的迷宫，但每走一步都有清晰的指引，让人在探索未知的同时，又保有探索的乐趣。最让我印象深刻的是它对**不同文化背景下沟通差异**的对比分析。作者似乎游历了五大洲，收集了无数鲜活的案例，从东方含蓄的“留白”艺术，到西方直接坦率的表达习惯，无不描摹得入木三分。这种跨文化的视野，极大地拓宽了我看待问题的角度，让我意识到，所谓的“正确”沟通方式，在不同的文化语境下，可能完全是南辕北辙。书中有几段关于“**误解的根源**”的讨论尤其发人深省，它不仅仅指出了问题所在，更重要的是，提供了一套重建信任和理解的实操框架。我已尝试将其中介绍的几个技巧运用到日常工作汇报中，效果立竿见影，同事们反馈信息接收的效率明显提高了，这绝对是一本具有即时应用价值的实用指南，而不是空谈理论的“花架子”。
坦率地说，市面上的“沟通技巧”书籍汗牛充栋，大多是换汤不换药的陈词滥调。但这本书，我必须承认，它有自己的“骨骼”和“血肉”，是真正有思考深度的作品。我尤其欣赏作者在讨论**情绪管理与表达的张力**时所展现出的那种冷静而富有同理心的视角。它没有要求读者成为一个“没有感情的机器人”去机械地套用公式，反而是引导我们去理解情绪的本质，如何与自己的负面情绪和平共处，并在必要时，以一种既能保护自己又不伤害他人的方式将其有效地传达出去。书中关于“**如何在冲突中保持建设性**”的论述，简直是我职业生涯中的一盏明灯。它提供了一套在高压情境下，依然能够保持头脑清醒，将争吵转化为有效对话的步骤。阅读过程中，我常常会停下来，反复咀嚼某些句子，因为那些句子蕴含的智慧，需要时间去消化吸收，它们不是那种“看一眼就懂”的快餐知识，而是需要沉淀才能转化为自身内功的宝贵财富。
